Job Opportunity at KCB bank, Transaction Monitoring And Dispute Management Executive

Transaction Monitoring And Dispute Management Executive

Key Responsibilities

Monitoring of card fraud both on acquiring and issuing, through various application tools (VRM, MIGS, MPGS, GATEKEEPER, FIMI, and TWFA) and any other system available.
Resolving ECRM/ITSM Card related queries
Resolving of all card related queries emanating from e-mail, direct line requests, social media, and liaison with customer service/contact center on resolution.
Daily monitor online transactions and resolve all issues related to 3D authorization.
Work closely with sales team on obtaining supporting documents for disputed card transactions and ensure they are submitted to the relevant stakeholders.
Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
Oblige to any other job as assigned from time by the line manager

Daily Responsibilities

Transaction monitoring on VRM, MIGS, GATEKEEPER, FIMI and TWFA
Resolution of ECRM and IT-SM on matters in Transaction Monitoring Unit
Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
Work as a link between support team and sales team on timely submission of supporting documents on acquiring to resolve arising disputes.
Undertake timely resolution of card related disputes as they arise from customers
Continuously monitor card transaction activity, by constantly checking the daily reports and provide solution for any matters arising.

Requirements: