Customer Service Advisor - Dodoma

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To advise customers and process banking transactions accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.

Job Description

Provide specialist advice: Provides specialist advice to clients and other stakeholders within area of expertise. Analyses client needs and researches solutions (products and services) to meet the needs of clients. Prepares plans and designs solutions to meet the needs of clients. | Sales support: Where applicable identify sales leads: Contribute to bottom line growth through identification of sales opportunities | Compliance: Comply to legislative requirements and internal processes | Improve customer experience: Ensure that customer queries and complaints are timeously addressed