Shop Manager at Vodacom - Mbeya

Description

The key responsibility of the Shop Manager is to provide quality customer service to ALL clients entering the Vodashop through optimal management. The Shop Manager will be responsible for managing the sales and customer service team, as well as stock & merchandising. The Vodacom flagship shop also provides an opportunity for customers to solve their queries and must ensure that this is both possible and operated efficiently.

Targets Execution

Ensures the achievement of Company sales and revenue targets in the shop and selling Vodacom’s products and services
Ensuring new connections to the Vodacom network

Look & Feel

To ensure that the general shop outlook and fittings are in order and functioning
Ensure that shop staff appear smart in full uniform

Implement Sales Activities In The Flagship Shop

Drive sales revenue, data & voice usage activities
Manage sales processes by ensuring that payments and sales are in line with company policy and procedures
Track retail sales trends & recommend strategies for retail road map formulation.
Monitoring competitor activity and report with recommendations for action

Customer Service

Ensuring excellent customer service as per VTL standards
Ensure that customer service provided by subordinates meet VTL standard and exceed customer expectation.
Escalate & Follow up on all outstanding customer logs and ensure they are properly addressed & closed.

Cash & Stock Management

Carry out a daily stock count and ensure that total sales effected through the Point of Sale system adds up to the stock count in the store.
Ensure that stock is monitored continuously, maintain shop stock at the required level and place orders timely to avoid stock outs.

Reporting

Generates weekly, monthly, and quarterly reports on the sales trends of the shops
Generates weekly reports on shop performance and stock status
Market intelligence reports on competitor activity
Co-ordinates training for all shop staff on Vodacom’s products and/or services

Qualifications & Experience

Degree/Advanced Diploma in sales or equivalent training in business or sales management
At least 2 years working experience in sales
Able to work under high stress with short-term targets and objectives
High level of integrity and work ethics
Presentation skills, Computer literacy – Excel, Power point and Word

Skills